 |
Can owners pay assessments electronically online? Online payments can be set up through the unit owner's financial institution. Unit owners also have the option to set up automatic draft with the Association's account.Back to top |
Can the account status be checked online? Yes. Board members will have online access to the Association's account. Monthly financial statements will also be sent to the Board. |
|
Liliana Mihu is our bookkeeper. She has 15 years of experience. Liliana reconciles all bank accounts, processes owner payments, and prepares monthly financials. |
What financial services does your company provide? All income payable to the Association is collected, deposited, and recorded monthly. Notices are sent and late fees are assessed to delinquent unit owners. At the direction of the Board, the Association's attorney is notified to begin collection proceedings. The Board is provided with monthly financial statements. An annual operating budget and assessment schedule are prepared. All payments are made for and on behalf of the Association. |
What is your document management system (for owners, contractors, reports, etc.)? We have an electronic database as well as a hard copy filing system. |
What is your on-going issue management system? The Property Manager (PM) documents all steps taken to resolve the problem. He/she continues to work with the appropriate venders, owners/tenants, lawyers, developers, etcÉuntil the issue is resolved.Back to top |
How do owners contact the PM? How does the Board contact the PM? The Property Manager can be contacted via telephone or e-mail during regular business hours. The PM is always available for emergencies through our 24 hour emergency pager system. |
How does the PM communicate with board members and unit owners? The PM drafts and distributes letters and signs when necessary. Telephone and e-mail are the primary methods of communication with board members and owners. |
How many board meetings is the PM required to attend? The PM is required to attend four board meetings per year. |
How often does the PM visit the property? The PM will visit the property as many times as it takes to accomplish the Association's goals (estimates, projects, etcÉ). Building inspections are conducted bi-weekly. |
What do you consider an appropriate response time? The PM responds immediately to emergency situations. General inquires are responded to in the order they are received. It is our policy to make every effort to respond the same business day. |
What is your after-hours emergency management system? Property Managers are available 24 hours a day through a direct paging system. When a PM is paged, he/she immediately takes the necessary steps to resolve the issue. |
Give an example of an after-hours emergency and how it would be handled. We have a directory of venders skilled in every trade available 24 hours a day. An example of an after-hours emergency would be a plumbing leak of an unknown cause pouring into a unit. The PM would communicate with the appropriate unit owners, coordinate access to the appropriate units, and dispatch a contractor to identify and repair the leak. |
How does your company manage service contracts for on-going providers? At the direction of the Board, the Property Manager will conduct research and gather estimates from service providers. The Property Manger will regularly communicate problems/expectations to service providers under contract. |
What is the term of the contract? The standard contract term is one or two years with automatic renewal. |
